Project Summary:
The project aims to establish a full-blown Network Operations Center (NOC) and Telco services for MCMC Malaysia. The NOC will provide service assurance, fault management, performance management, and service desk services. The project will also deploy relevant processes for incident management, problem management, change management, and configuration management. GlobeOSS, a leading provider of network management and operation solutions, will provide the solution as a managed service and offer 24x7x365 NOC services for the Malaysian Telcos.
Background: The telecommunications industry is rapidly growing, and the demand for services is increasing. To meet these demands, operators need to provide high-quality services and ensure network availability at all times. Service assurance, fault management, performance management, and service desk services play a critical role in maintaining network availability and quality.
Scope:
The scope of the project includes the following:
Design and implementation of a full-blown NOC to provide service assurance, fault management, performance management, and service desk services.
Deployment of relevant processes for incident management, problem management, change management, and configuration management.
Integration of the NOC with multiple Telcos' networks and regulatory systems.
Provision of 24x7x365 NOC services for the Malaysian Telcos.
Ongoing maintenance and support services for the NOC.
Solution:
The NOC solution provided by GlobeOSS as a managed service includes the following features:
A centralized web-based platform to manage the NOC services.
Integration with multiple Telco networks and regulatory systems through standard protocols.
Real-time monitoring and reporting of the network performance and services.
Automated notification and escalation mechanisms in case of any discrepancies or issues.
Secure and scalable architecture with disaster recovery and business continuity mechanisms.
Ongoing maintenance and support services provided by GlobeOSS's experienced professionals.
Implementation:
The implementation of the project was carried out in the following phases:
Requirement gathering and analysis: GlobeOSS worked closely with MCMC Malaysia and the Telcos to understand their requirements and design the solution accordingly.
Development and testing: The NOC solution was developed and tested in a lab environment to ensure its functionality, reliability, and scalability.
Deployment and integration: The NOC solution was deployed and integrated with multiple Telco networks and regulatory systems.
User acceptance testing: The solution was tested by MCMC Malaysia and the Telcos to ensure its compliance with their requirements and regulations.
Training and handover: GlobeOSS provided training to the NOC users and handed over the solution to MCMC Malaysia for operational use.
Results:
The NOC solution provided by GlobeOSS as a managed service has enabled MCMC Malaysia and the Telcos to offer high-quality services to their customers. The NOC has provided real-time visibility into the network performance and services, enabling the Telcos to monitor and manage them effectively. The deployment of relevant processes for incident management, problem management, change management, and configuration management has streamlined the Telcos' operations and ensured that issues are resolved in a timely and efficient manner. GlobeOSS's ongoing maintenance and support services have ensured the solution's reliability, availability, and security.
Conclusion:
The NOC Services for Mobile Number Portability and Telco Services project has been a success, thanks to the robust and reliable solution provided by GlobeOSS as a managed service. The NOC has provided MCMC Malaysia and the Telcos