FTTH, or fiber-to-the-home, is a broadband network architecture that uses fiber-optic cables to deliver high-speed internet, TV, and phone services directly to homes and businesses. Converged services analytics is a process of collecting, analyzing, and interpreting data from various sources to optimize the performance and reliability of telecom services.
Challenges
One of the main challenges of implementing FTTH and converged services analytics is the complexity of the technology and the large amounts of data generated by these systems. This can lead to a lack of visibility and control over the network, making it difficult to identify and resolve issues quickly.
Solutions
To address these challenges, GlobeOSS provides a suite of advanced analytics tools and services that enable telecom operators to monitor and manage their networks more effectively. Their platform collects and analyzes data from various sources, including network devices, customer premises equipment, and third-party systems, to provide real-time insights into network performance, service quality, and customer behavior.
GlobeOSS's platform also allows telecom operators to identify the percentage of their operator Prime customer service availability by measuring the uptime of the 4G backup dongle attached to the mobile network. This helps operators ensure that their customers have access to reliable service even during network outages or disruptions.
In addition, the platform enables operators to identify the percentage of their Prime subscribers who experience seamless failover to the mobile network during FTTH outages. This helps operators ensure that their customers have a seamless and uninterrupted service experience.
Furthermore, the platform provides a dashboard for group data based on FTTH or mobile network, where FTTH data is based on BRAS and OLT, while mobile dongle data is based on site and cell ID. This enables operators to monitor and analyze network performance and customer behavior across different network types.
Finally, the platform generates reports that identify customers who are actively on backup mobile dongles. This helps operators proactively identify and address issues that could impact customer experience and satisfaction, and ensure that their customers have access to reliable and seamless service at all times.
Results
The results of using FTTH and converged services analytics can be significant. Operators can improve their network reliability, reduce downtime, and enhance customer satisfaction by proactively identifying and addressing issues before they become major problems. They can also optimize their network capacity and resource utilization, leading to lower operating costs and higher revenue.
Business Benefits
The business benefits of implementing FTTH and converged services analytics include increased customer retention and loyalty, improved competitive positioning, and higher profitability. By leveraging these technologies, telecom operators can differentiate themselves from their competitors, deliver superior services, and drive business growth.