Job Responsibilities

• System Monitoring

  • Monitor the performance and capability of monitoring systems using diversified tools.

  • Figure out the malfunctioning of hardware, software, and environmental alerts.

  • When a problem is recognized, NOC Engineers does the first level troubleshooting.

 

• Problem Troubleshooting

  • Work to triage or troubleshoot the issues, within their defined areas.

  • NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow.

  • This may include coordinating with third-party vendors, customer contacts, or inter-department teams for a holistic solution.

 

• Issue Tracking

  • In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.

  • This helps in increasing the expert base of NOC and helps in maintenance of system’s health record.

  • NOC has a ticketing system that the NOC Engineer is accountable for updating.

 

• Incident Reporting

  • When the technical issues are complicated which needs an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure).

  • If need be, they can include Tier 2/SME, 3rd party or vendors for a faster resolution. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.

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Requirements

• Diploma/Degree in computer science, computer engineering, or a similar field.

• Minimum 1 year experience working as a NOC engineer.

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Essential Skills

• Experience deploying, managing, and troubleshooting network infrastructures.

• Good troubleshooting skills.

• Ability to work flexible hours.

• Good written and verbal communication skills.

• Ability to work well under pressure.

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Personal Attributes

• Ability to work in shifts for 24x7 coverage.

• Motivated, independent, team player and able to build and maintain good relationship with customer.