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Support Services

GlobeOSS has many years of experience in implementing and supporting monitoring systems.  Over the last 7 years, the GlobeOSS team has more than 100+ engagements with various telecommunication operators and enterprise companies in Asia Pacific.  We have vast experience in building network operation centres, managing 7x24x365 monitoring operation centre, extracting network information for business applications, testing e-commerce infrastructure (using GlobeOSS STORM™ Service), Big Transactional Data analysis and etc.  We deploy solutions over 2G, 3Gm LTE, IPTV, VoIP, IP MPLS networks, NGN, IMS and IT and Cloud technologies.

Managing people, tols and processes is complex, time-consuming and expensive.  Expertise and grave yard hours staffs are expensive and difficult to maintain.  GlobeOSS has been running Network Operation Centre for the past 7 years and we believe we are equipped with the necessary staffing, tools and processes to help enterprise monitor the network and IT infrastructure.

GlobeOSS services ranges from planning stage, design stage, system implementation stage, operation stage to optimization stage.  GlobeOSS support services addresses the operation and optimize stage of the enterprise solution life-cycle.

A. Operation Stage

Among the services that we offer:

  • Maintenance and support services
  • Incident and problem management services
  • Change management services
  • Configuration Management services
  • Proactive support services
  • 7x24x365 support services
  • Consulting and Managed Services

 

B. Optimization Stage

Among the services that we offer:

  • Operational health check services
  • Solution versioning & roll-out review services
  • Capacity and configuration services
  • Design review and consulting
  • Capacity & migration services
  • Best practice and assessment services